Find here an overview of our market leading warranty and after sales service
Pool Heat Pumps:
| Heat Pump model | Heat Exchanger* | Compressor* | Parts* | On-Site Labor* |
| Eco Series | 25 years | 3 years | 2 years | 1 year |
|
Elite V3 |
25 years | 10 years | 5 years | 1 year |
|
Eclipse Series |
25 years | 5 years | 4 years | 1 year |
| Elite Max Series (commercial) | 25 years | 5 years | 2 years | 1 year |
Hot Water heat pumps:
| Heat Pump model | Heat Exchanger* | Compressor* | Parts* | On-Site Labor* |
| Ereba 17 - 21 | 2 years | 2 years | 2 years | 1 years |
| Ereba Access | 2 years | 2 years | 2 years | 1 years |
| Ereba He | 2 years | 2 years | 2 years | 1 years |
Chillers:
| Heat Pump model | Heat Exchanger* | Compressor* | Parts* | On-Site Labor* |
| Aquaciat LD | 2 years | 2 years | 2 years | 1 years |
| Aquaciat Power ST & HE LD | 2 years | 2 years | 2 years | 1 years |
| Powerciat LX | 2 years | 2 years | 2 years | 1 years |
Dehumidifiers:
| Heat Pump model | Heat Exchanger* | Compressor* | Parts* | On-Site Labor* |
|
JUNIOR BCP |
2 years | 2 years | 2 years | 1 years |
| AQUAIR BCP | 2 years | 2 years | 2 years | 1 years |
|
AIR MASTER BCP |
2 years | 2 years | 2 years | 1 years |
|
AQUAIR PREMIUM BCP |
2 years | 2 years | 2 years | 1 years |
How Can I claim my warranty?
Sit back and relax as Madimack units are designed to last by using only the highest quality components and advanced testing procedures before anything is sent to customers. The after sales support is also second to none. If you are having issues with your heat pump system please first check out list of frequently asked questions and if that still doesn't fix the issue, fill in the warranty claim form below and let us know about it.
For further information required on our platinum installers, contact us on sales@madimack.com.au
*Warranty values indicated above are inclusive to our extended warranty installation specialists who have undergone extensive training to achieve platinum level qualification. Units must be registered within 30 days after installation to qualify for extended warranty. For further information regarding warranty please see information here
