Find here an overview of our market leading warranty and after sales service

 

Get extended warranty on your Madimack unit when you have it installed by one of our Platinum installers.

 

Pool Heat Pumps:

 

Heat Pump model Heat Exchanger* Compressor* Parts* On-Site Labor*
Summer Eco Series 25 years 4 years 3 years 2 years
Elite Silent series 25 years 6 years 3 years 2 years
Elite Max Series (commercial) 25 years 2 years 2 years 1 years

 

 

Hot Water heat pumps:

 

Heat Pump model Heat Exchanger* Compressor* Parts* On-Site Labor*
Ereba 17 - 21 2 years 2 years 2 years 1 years
Ereba Access 2 years 2 years 2 years 1 years
Ereba He 2 years 2 years 2 years 1 years

 

Chillers:

 

Heat Pump model Heat Exchanger* Compressor* Parts* On-Site Labor*
Aquaciat LD 2 years 2 years 2 years 1 years
Aquaciat Power ST & HE LD 2 years 2 years 2 years 1 years
Powerciat LX 2 years 2 years 2 years 1 years

 

Dehumidifiers:

 

Heat Pump model Heat Exchanger* Compressor* Parts* On-Site Labor*

JUNIOR BCP 

2 years 2 years 2 years 1 years
AQUAIR BCP  2 years 2 years 2 years 1 years

AIR MASTER BCP

2 years 2 years 2 years 1 years

AQUAIR PREMIUM BCP

2 years 2 years 2 years 1 years

 

 

 

How Can I claim my warranty?

 

Sit back and relax as Madimack units are designed to last by using only the highest quality components and advanced testing procedures before anything is sent to customers. The after sales support is also second to none. If you are having issues with your heat pump system please first check out list of frequently asked questions and if that still doesn't fix the issue, fill in the warranty claim form below and let us know about it.

FAQ 

warranty claim form

 

For further information required on our platinum installers, contact us on sales@madimack.com.au

 

*Warranty values indicated above are inclusive to our extended warranty installation specialists who have undergone extensive training to achieve platinum level qualification. Units must be registered within 30 days after installation to qualify for extended warranty. For further information regarding warranty please see information here